INSURANCE & CLAIMS MANAGEMENT
PROBLEM:
Shipment damage/loss often leads to disputes and long claims processes.
OUR SOLUTION:
Every V2GoXpress shipment comes with integrated insurance and proactive claims handling.
BENEFITS:
- Built-in shipment insurance.
- Faster, client-first claims settlement.
- Peace of mind for high-value cargo.
TRACKING DASHBOARD
PROBLEM:
Lack of visibility causes stress and inefficiency.
OUR SOLUTION:
V2GoXpress offers a real-time client dashboard with shipment updates, SLA monitoring, and reports.
BENEFITS:
- Real-time tracking & proactive alerts.
- Performance reports & insights.
- Dedicated account manager for escalations.
DEDICATED CLIENT MANAGERS
PROBLEM:
Businesses often face delays and frustration due to lack of a single point of contact in logistics. Queries bounce between courier partners, support teams, and operations, wasting valuable time.
OUR SOLUTION:
V2GoXpress assigns every client a Dedicated Account Manager — your one-stop contact for all logistics needs. From pickup scheduling and SLA monitoring to claims resolution, your manager ensures faster responses and smoother execution.
BENEFITS:
- Single-window communication for all logistics queries.
- Faster claims handling and escalations.
- Proactive updates and performance reviews.
- Personalized service aligned with your business needs.
AI-POWERED VOICE SERVICE
PROBLEM:
Clients often struggle with shipment visibility, delays in updates, and long support queues. Traditional customer care is slow, generic, and frustrating.
OUR SOLUTION:
V2GoXpress introduces AI-Powered Voice Bots, customized for each client. The bot integrates with shipment data to give personalized voice updates on delivery status, delays, and claims. It also allows clients to reschedule deliveries, raise claims, or connect to a manager — instantly.
BENEFITS:
- Real-time, personalized voice updates (in multiple languages).
- Self-service options: reschedule, track, raise claims.
- Reduces waiting time and manual follow-ups.
- Seamlessly escalates to human support if needed.
Our Services
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